COMPANY RECOGNIZED AS BEST IN DELIVERING CONSISTENT VALUE TO CUSTOMERS
17 August 2005 - Emerson Process Management

Frost & Sullivan presents the award each year to the company that has demonstrated excellence in all operations, including business development, competitive strategy, and leadership within its industry. The award recognizes the recipient's outstanding management, consistent growth, exceptional customer service, and positive social and economic impact on local and national communities and customers.

"Financial growth, product innovation, and superlative customer feedback are key factors in Emerson's success," said Frost & Sullivan research manager Sath Rao. "The company delivers on all fronts at a time when most customers neither have the engineering resources nor the breadth of instrumentation expertise to manage their plants at optimal efficiency."

Emerson continues to grow at a rate higher than the market and to provide products and solutions with superior project management and execution skills. The company's growth in customer services (nearly 24% in 2004) underscores Emerson's ability to provide solutions that impact customer bottom-lines. The company is acknowledged in the industry as the benchmark for operational excellence and visionary leadership.

"Emerson has also capitalized on growth opportunities in emerging markets," Rao noted. "Continued growth in China, eastern Europe, Russia and India will help the company consolidate its early mover advantage. And, the company's PlantWeb digital plant architecture continues to score important wins in plants around the globe from such diverse industry sectors as refining, oil and gas, power, chemical, and food and beverage."

In 2004, Emerson Process Management continued its global market penetration and geographic expansion, increasing its sales to an all-time high of $3.7 billion.

"With this award, we also recognize Emerson's ability to create winning teams to complement its capacity for technology innovation," Rao added. "The company's people practices provide its employees with an enabling vision, empowering them to exceed targets. Their focus on customer support and responsiveness ensures repeat business."

Customers applying the digital process automation technology embedded within Emerson's revolutionary PlantWeb continue to report significant improvement in overall plant operating efficiency. With a focus on continuing innovation, Emerson has extended PlantWeb with two industry firsts: a digital Safety Instrumented System that enables customers to implement safer process plants and facilities; and Smart Machinery Health Management, digital automation technology that gives operators new insight into machinery health for improved plant availability and performance.

Emerson was presented with the award by Frost & Sullivan at its third annual Excellence in Industrial Technologies Awards Banquet, which was held May 25 and honored world-class companies and distinguished individuals for outstanding performance and achievements in their industries.

http://www.emersonprocess.com

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