 |
| Main Menu | News By Date | News By Supplier | News By Category | About Us |
|
GE MULTILIN LAUNCHES NEW SUITE OF VALUE ADDED SERVICES
A competitive economy means that many businesses are continuously faced with time and budget constraints on their engineering resources. GE Multilin offers a remedy to this situation by providing application engineer consultants which allow customers to expand their engineering resources at their convenience. Our application engineering consultants are highly skilled and experienced in all aspects of protective relaying and communications architecture. Their in-depth knowledge of technology can help customers create an effective, reliable and economical solution for their particular application. Services include: Application review including specific product recommendations GE Multilin's testing facility provides customers with a cost effective and convenient means of conducting power system simulations and relay system transient testing services on a Real-Time Digital Simulator (RTDS). This modern testing facility, located in Markham, Ontario, includes a wide array of equipment offering EMTP/ATP case studies of protection, control and communications equipment, playback testing of protective relays, and a made-to-scale physical generator simulator. This facility allows customers to conduct multiple testing scenarios in a short time frame, with a variety of diagnosis equipment available. The RTDS can be used for a variety of transient studies - in particular for closed-loop testing of protection systems. The simulator is capable of testing three-terminal line protection applications including actual communications equipment. Multiplexers in the facility allow testing of current differential relays and teleprotection applications. It also has the means to simulate abnormal conditions in modern digital communications channels, and a Power Line Carrier is available for reproducing field conditions for testing. Independent digital monitoring equipment is also available to verify test conditions and response of tested equipment. Relay Maintenance and Upgrade Service GE Multilin provides convenient relay maintenance and upgrade services, to help customers keep their operations running smoothly, and reduce downtime. The relay maintenance and upgrade services are designed to provide: technical support, root cause analysis, quality acceptance sampling, reliability testing, and technical product information. Teams of product experts cover the maintenance and upgrading of all GE Multilin protection, control, metering and communications products. Their in-depth technical knowledge provides a reliable and economical turnaround on repairs and product maintenance issues. Product Training GE Multilin's Advanced Training Center has expanded its in-class course offerings and introduced new interactive learning CD to meet the changing needs of customers. Through hands-on lab exercises and theoretical lectures, students follow a logical path of progression that makes learning easy. Students can choose from classroom-base learning taught by professional, factory-trained instructors, or they may choose our new economical and convenient e-Learning CDs. Application theory courses cover electromechanical, distribution and motor management relays as well as the fundamentals of power system relaying. New product-specific courses cover the Universal Relay family, the PQM Power Quality Meter, and a selection of motor management relays, line protection relays and distribution relays. The new Interactive Learning CDs provide customers with a convenient and economical learning format that is available any time and anywhere. Using cutting-edge multimedia, these self-paced interactive tutorials provide a solid foundation that includes quizzes and lab exercises. Students can order the UR Applications I CD to learn about the Universal Relay family, including hardware, software, protection, FlexLogic and communications. Visit our website to learn more about our expanded course offerings and how they will help your business. Investing in our Customers Ron Buzzell, Technical Support Manager at GE Power Management says, 'Our progress in responsiveness to customer needs has moved in us into position as a leader. We have invested in technical staff, customer service teams and call management systems to reach this level, and will continue to grow and develop in line with customer needs.' Lester Harrison, Customer Service Manager, says, 'Our call center is available 24 hours a day to handle any customer enquiry. Our staff are supported by certified technologists and professional engineers to provide the highest level of support to our customers.'
|
| ©2009 Industrial Networking and Open Control |