 |
| Main Menu | News By Date | News By Supplier | News By Category | About Us |
|
MARKETING AGREEMENT FOR U.S. CUSTOMER CONTRACT CENTER MARKETPLACE
Rockwell Electronic Commerce and Telstra Incorporated, the US subsidiary of Telstra Corporation, a leading carrier in Australia and the Asia Pacific region, have entered into an agreement to cooperatively market each other's technologies and services in the U.S. "Many US-based large and medium-sized enterprises have already chosen Telstra to provision their call center services in the US and the Asia Pacific," said Franco Carida, Vice President, Sales and Customer Operations. "Our alliance with Rockwell e-commerce rounds out the full suite of call center services that we have deployed in the US to date including features such as Follow the Sun, Percent Call Allocation, Geographic Call Distribution, and advanced Interactive Voice Response technology and Audioconferencing," he added. Under the terms of the agreement the companies will jointly market Rockwell Electronic Commerce's best-in-class product set including Spectrum, Transcend and 3CS customer contact center platforms; Contact Integration Manager, the award-winning, media-blending solution; and Call Center Studio, Rockwell EC's rapid application development product for desktops. "We are very excited about our agreement with Telstra and the substantial opportunities our combined expertise represents for customers," said Terry Murphy, Vice President of Sales and Marketing, Rockwell Electronic Commerce. "The combination of Telstra's domestic and global reach and our proven e-business communications solutions make a very compelling offer for customers competing in the new digital economy." "The ability to offer superior customer service is very important to our customers and together with Rockwell we will continue to develop innovative products that put even the smallest customers in better control of customer relationship and service management," Mr. Carida said. Rockwell Electronic Commerce technology integrates existing enterprise applications, legacy systems, multimedia customer contacts, and best-in-class business applications. Rockwell Electronic Commerce will provide sales, service, installation and professional services including integration, application development and maintenance. Rockwell Electronic Commerce is a global provider of proven customer contact solutions for voice and Internet media. Rockwell Electronic Commerce's expertise enables businesses to realize their customer relationship management strategies via open, scalable platforms and innovative multimedia applications. Rockwell is a $7 billion electronic controls and communications company with global leadership positions in industrial automation, avionics and communications, and electronic commerce. The company employs about 40,000 people at more than 450 locations serving customers in more than 80 countries. Telstra Corporation Limited is a leading carrier in Australia and the Asia Pacific region. Telstra owns and operates one of the most technologically advanced global networks, offering end-to-end solutions ranging from broadband, IP, mobile and intelligent network services, to voice and data network hubs, call centers, and advanced multimedia and e-commerce applications. Telstra's extensive and varied global operations include fully interconnected digital gateway exchanges in every region, substantial ownership shares in more than 50 worldwide cable systems and major affiliations with INTELSAT, PanAmSat, AsiaSat, INMARSAT and Infonet. Telstra's US network includes gateway switches on the East and West coasts linked by redundant voice and data network capacity and a national Internet backbone network. A top tier global carrier with annual revenue of A$18.2 billion (US$11 billion), Telstra placed 62nd in Business Week's 1999 Global 1000 ranking of the world's most valuable companies by market value. The Wall Street Journal ranked Telstra in the top 50 of 'The World's 100 largest Public Companies' in 1999. Telstra was recently credited with Australia's first place ranking in a survey of 100 MNCs in 22 countries by the National University of Singapore's Centre for Telemedia Strategies (www.nus.edu.sg) on such criteria as regulatory environment, choice, price and service. http://www.rockwellautomation.co.uk
|
| ©2009 Industrial Networking and Open Control |